Shipping & Delivery
COVID-19 UPDATE AS OF 23.03.20: We are actively monitoring the rapidly evolving Coronavirus situation and in impact on our delivery service. As per government advice the majority of the EcoStardust team will be working from home from 23rd March for the foreseeable future.
Kath the business founder will be in the office on Mondays and Thursdays. Therefore orders will be shipped on Mondays and Thursdays during this time as long as it is safe to do so. If you have an order which you need urgently then please email customerservices@ecostardust.com and we will see what we can do to help.
The majority of our orders are shipped via Royal Mail, please see their website for details of service changes during this time.
We ship Worldwide!
Please see delivery rates below for your location.
We are able to offer custom rates so please get in touch if you require Saturday delivery etc.
We use Royal Mail for all orders.
Order processing time
All weekday (Monday - Friday) orders placed before 1pm we endeavour to ship the same day. Orders placed after 1pm will be processed the following working day.
No orders are shipped on weekends or UK Bank Holidays.
Please see here for our Christmas Shipping Info.
Packaging
All our orders are sent out with an EcoStardust sticker on the envelope or box, if your order is a gift for someone and you don't want to spoil the surprise then please let us know and we'll keep the envelope blank.
Liability
We cannot be held responsible for items once they have left our warehouse and are with our courier so we always recommend choosing tracked shipping.
Issues with your order
Then please email customerservices@ecostardust.com and we will be happy to help. Please notify us of any issues with your order within fourteen days.
Delays
Sometimes the postal carriers experience delays for whatever reason. Unfortunately we cannot be responsible for delays caused by the shipping providers, however if your order has not been delivered within fourteen days pleas let us know and we will try and assist.
Customs
Customers from outside the EU may have to pay import charges as per their country. This is your responsibility to pay this.
Customs delays
The following countries have reported delays at customs causing orders to be delayed. For up to date information please check the link on this page.
- We use Royal Mail for all orders.
- Orders shipped via Royal Mail are not tracked.
- If you haven't received your order after 10 working days then please email customerservices@ecostardust.com with your order number and we will be happy to help.
- We have now way of tracking orders once they have left the warehouse so please chose Guaranteed Next Day Delivery if you require tracking.
| Delivery | Service | Delivery Time | Price |
| Standard Delivery | Royal Mail 2nd Class | 2-3 Working Days | £2 |
| First Class Delivery | Royal Mail 1st Class | 1-2 Working Days | £3 |
| Guaranteed Next Working Delivery | Royal Mail Special Delivery before 1pm | Next Working Day | £8 |
| FREE Delivery (when you spend over £20) | Royal Mail 2nd Class | 2-3 Working Days | FREE |
Europe
- We use Royal Mail for all orders.
- You can opt for free delivery if you spend over £30 in one order.
- If you haven't received your order after 10 working days then please email customerservices@ecostardust.com with your order number and we will be happy to help.
| Delivery | Service | Delivery Time | Price |
| International Standard Delivery | Standard | 3-5 Working Days | £5 |
| International Tracked & Signed Delivery | Tracked & Signed For | 3-5 Working Days | £8 |
| FREE Delivery (when you spend over £30) | Free Standard Delivery | 3-5 Working Days | FREE |
Rest of World (RoW)
- We use Royal Mail for the majority of orders.
- You can opt for free delivery if you spend over £50 in one order.
- You are responsible for duties and taxes. Commonly, you will receive a note from your local postal depot requesting payment of outstanding charges before the goods are handed over.
- If you haven't received your order after 15 working days then please email customerservices@ecostardust.com with your order number and we will be happy to help.
| Delivery | Service | Delivery Time | Price |
| International Standard Delivery | Standard | 5-7 Working Days | £8 |
| International Tracked & Signed Delivery | Tracked & Signed For | 5-7 Working Days | £10 |
| FREE Delivery (when you spend over £50) | Free Standard Delivery | 5-7 Working Days | FREE |
Bioglitter® SIZING
Bioglitter® SIZING
Or if you don't fancy blending your own glitters then we have our Signature glitter blends - hand blended in our studio to create simple to use on the go blends.
| Name | Inches | Milimetres | Shape |
| Ultra Fine | 004 | 0.1 | Hex |
| Fine | 006 | 0.15 | Hex |
| Standard | 008 | .20 | Hex |
| Chunky | 015 | .38 | Hex |
| Super Chunky | 040 | 1.02 | Hex |
| Ultra Chunky | 094 | 2.4 | Hex |
Details
Product Info
Metallic Silver Leaf - use alongside your BioGlitter® to create a multi-layered sparkly look.
Directions
Apply a cosmetic balm or Aloe Vera Gel to the desired area. Break up the silver leaf and dab on top. Then apply BioGlitter® in and around the metallic l
Metallic Silver Leaf - use alongside your BioGlitter® to create a multi-layered sparkly look.
Directions
Apply a cosmetic balm or Aloe Vera Gel to the desired area. Break up the silver leaf and dab on top. Then apply BioGlitter® in and around the metallic l
Packaging
All our products are packaged in eco-friendly packaging and we used recycled and recyclable materials. For more details on all our packaging click here.
Your order will most likely arrive in a large letter cardboard envelope or a shallow box (both of which will fit through a normal letterbox).
If your order is big then it may come as a ‘Small Parcel’ in a box.
A purple sticker with our icon will be stuck on the outside. Please let us know if you want plain packaging!
All our products are packaged in eco-friendly packaging and we used recycled and recyclable materials. For more details on all our packaging click here.
Your order will most likely arrive in a large letter cardboard envelope or a shallow box (both of which will fit through a normal letterbox).
If your order is big then it may come as a ‘Small Parcel’ in a box.
A purple sticker with our icon will be stuck on the outside. Please let us know if you want plain packaging!
Additional Product & Safety Information
All EcoStardust glitter has been approved safe for cosmetics by EC Regulation 1223/2009 and FDA Title 21 CFR.
We recommend that customers use caution when using any glitters near their eyes. Although not specifically specified within any cosmetic regulations, the cosmetic industry applies a self-imposed limit of maximum 150 microns (006 size) to cosmetic particles used around the eyes. Our Ultra Fine Glitter is .004 size and our Fine Glitter is .006 size.
NOTICE: Some glitters containing Blue Lagoon can leave a light blue colour on the skin after removal. This does not last very long and normally disappears after a few hours. It is the same as Pro Face paints where any blue colours can linger a little longer on the skin.
NOTICE: Some glitters containing Blue Lagoon can leave a light blue colour on the skin after removal. This does not last very long and normally disappears after a few hours. It is the same as Pro Face paints where any blue colours can linger a little longer on the skin.