We ship Worldwide!
Please see delivery rates below for your location.
We are able to offer custom rates so please get in touch if you require Saturday delivery etc.
We use Royal Mail for all orders.
Order processing time
All weekday (Monday - Friday) orders placed before 1pm we endeavour to ship the same day. Orders placed after 1pm will be processed the following working day.
No orders are shipped on weekends or UK Bank Holidays.
Please see here for our Christmas Shipping Info.
Packaging
All our orders are sent out with an EcoStardust sticker on the envelope or box, if your order is a gift for someone and you don't want to spoil the surprise then please let us know and we'll keep the envelope blank.
Liability
We cannot be held responsible for items once they have left our warehouse and are with our courier so we always recommend choosing tracked shipping.
Issues with your order
Then please email customerservices@ecostardust.com and we will be happy to help. Please notify us of any issues with your order within fourteen days.
Delays
Sometimes the postal carriers experience delays for whatever reason. Unfortunately we cannot be responsible for delays caused by the shipping providers, however if your order has not been delivered within fourteen days pleas let us know and we will try and assist.
Customs
Customers from outside the EU may have to pay import charges as per their country. This is your responsibility to pay this.
Customs delays
The following countries have reported delays at customs causing orders to be delayed. For up to date information please check the link on this page.
