We ship Worldwide! 

Please see delivery rates below for your location. 

We are able to offer custom rates so please get in touch if you require Saturday delivery etc. 

We use Royal Mail for all orders.

Order processing time

We ship orders each week on Mondays, Tuesdays & Thursdays. The cut off time each day is 1pm. Orders placed after 1pm will be processed the following shipping day.

No orders are shipped on weekends or UK Bank Holidays.

Packaging

All our orders are sent out with an EcoStardust sticker on the envelope or box, if your order is a gift for someone and you don't want to spoil the surprise then please let us know and we'll keep the envelope blank.

Liability

We cannot be held responsible for items once they have left our warehouse and are with our courier so we always recommend choosing tracked shipping.

Issues with your order

Then please email customerservices@ecostardust.com and we will be happy to help. Please notify us of any issues with your order within fourteen days.

Delays

Sometimes the postal carriers experience delays for whatever reason. Unfortunately we cannot be responsible for delays caused by the shipping providers, however if your order has not been delivered within fourteen days pleas let us know and we will try and assist.

Customs

Customers from outside the EU may have to pay import charges as per their country. This is your responsibility to pay this.

Customs delays

The following countries have reported delays at customs causing orders to be delayed. For up to date information please check the link on this page. 

• We use Royal Mail for all orders.
  
• Orders shipped via Royal Mail are not tracked.
  
• If you haven't received your order after 10 working days then please email customerservices@ecostardust.com with your order number and we will be happy to help. If you opted for Guaranteed Next Day Delivery then you must notify us on the day you must notify us with 1 day if your order has not been delivered.
• We are unable to track orders once they have left the warehouse so please chose Guaranteed Next Day Delivery at the checkout if you require tracking.

Europe

• We use Royal Mail for all orders.
• There should be no customs charges or delays due to customs as we pay this for you. If you receive notification that your order has been held up in customs then please notify us straight away and we will send you our IOSS details. Do not pay the customs charges and collect the order as we will not reimburse you for this. We will have paid in advance and cannot double pay customs charges.
• You can opt for free delivery if you spend over £30 in one order. However,  this does not come with tracking so we recommend paying for shipping if you require tracking information.
• If you haven't received your order after 10 working days then please email customerservices@ecostardust.com with your order number and we will be happy to help.

Rest of World (RoW)

• We use Royal Mail for the majority of orders.
  
• You can opt for free delivery if you spend over £50 in one order. However, this does not come with tracking so we recommend paying for shipping if you require tracking information.
• You are responsible for duties and taxes. Commonly, you will receive a note from your local postal depot requesting payment of outstanding charges before the goods are handed over.
• If you haven't received your order after 20 working days then please email customerservices@ecostardust.com with your order number and we will be happy to help.