EcoStardust Ethical Tote Bag (Fair Trade Canvas/Cotton and Ethically Produced) - EcoStardust

EcoStardust Ethical Tote Bag (Fair Trade Canvas/Cotton and Ethically Produced)

Delivery/Shipping & Returns
Glitter Sizes
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Shipping/Delivery & Returns

Delivery Options

We ship Worldwide!

Please see delivery rates below for your location.

We are able to offer custom rates so please get in touch if you require Saturday delivery etc.

We use Royal Mail for all orders.

Order processing time

We ship orders each week on Mondays, Wednesday and Fridays. The cut off time each day is 1pm. Orders placed after 1pm will be processed the following shipping day.

No orders are shipped on weekends or UK Bank Holidays.

Packaging

All our orders are sent out with an EcoStardust sticker on the envelope or box, if your order is a gift for someone and you don't want to spoil the surprise then please let us know and we'll keep the envelope blank.

Liability

We cannot be held responsible for items once they have left our warehouse and are with our courier so we always recommend choosing tracked shipping.

Issues with your order

Then please email customerservices@ecostardust.com and we will be happy to help. Please notify us of any issues with your order within fourteen days.

Delays

Sometimes the postal carriers experience delays for whatever reason. Unfortunately we cannot be responsible for delays caused by the shipping providers, however if your order has not been delivered within fourteen days pleas let us know and we will try and assist.

Customs

Customers from outside the EU may have to pay import charges as per their country. This is your responsibility to pay this.

Customs delays

The following countries have reported delays at customs causing orders to be delayed. For up to date information please check the link on this page.

United Kingdom

We use Royal Mail for all orders.
Orders shipped via Royal Mail are not tracked.
If you haven't received your order after 10 working days then please email customerservices@ecostardust.com with your order number and we will be happy to help. If you opted for Guaranteed Next Day Delivery then you must notify us on the day you must notify us with 1 day if your order has not been delivered.
We are unable to track orders once they have left the warehouse so please chose Guaranteed Next Day Delivery at the checkout if you require tracking.

Delivery	Service	Delivery Time	Price
Standard Delivery	Royal Mail 2nd Class	2-3 Working Days	£2
First Class Delivery	Royal Mail 1st Class	1-2 Working Days	£3
Guaranteed Next Working Delivery	Royal Mail Special Delivery before 1pm	Next Working Day	£8
FREE Delivery (when you spend over £20)	Royal Mail 2nd Class	2-3 Working Days	FREE

Europe

We are very sorry but we have had to temporarily suspend deliveries to Ireland due to customs issues. We will update this page once this is resolved.
We use Royal Mail for all orders.
There should be no customs charges or delays due to customs as we pay this for you! If you receive notification that your order has been held up in customs then please notify us straight away.
You can opt for free delivery if you spend over £30 in one order.
If you haven't received your order after 10 working days then please email customerservices@ecostardust.com with your order number and we will be happy to help.

Delivery	Service	Delivery Time	Price
International Standard Delivery	Standard	3-5 Working Days	£5
International Tracked & Signed Delivery	Tracked & Signed For	3-5 Working Days	£8
FREE Delivery (when you spend over £30)	Free Standard Delivery	3-5 Working Days	FREE

Rest of World (RoW)

We use Royal Mail for the majority of orders.
You can opt for free delivery if you spend over £50 in one order.
You are responsible for duties and taxes. Commonly, you will receive a note from your local postal depot requesting payment of outstanding charges before the goods are handed over.
If you haven't received your order after 20 working days then please email customerservices@ecostardust.com with your order number and we will be happy to help.

Delivery	Service	Delivery Time	Price
International Standard Delivery	Standard	5-7 Working Days	£8
International Tracked & Signed Delivery	Tracked & Signed For	5-7 Working Days	£10
FREE Delivery (when you spend over £50)	Free Standard Delivery	5-7 Working Days	FREE

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

Non-returnable items:

* Gift cards

* Downloadable software products

* Items which have been opened

If you wish to return your order, please email us for the address with your order number and reason why you would like to return your items.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservices@ecostardust.com.

Sale items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges

We do not offer exchanges. If you wish to exchange an item then please return the original item(s) and place an order for the new item(s).

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Details

Product Info

Who doesn't love a tote bag, much better than single use plastic bags and durable enough to last a lifetime of trips to the beach!

A strong, heavyweight and capacious natural cotton canvas shopping bag. This 100% natural canvas fabric bag is ideal for every day use and retail shop use. Produced and printed by an ethical manufacturer.

These bags are made, produced and printed in India, our supplier has 100% ownership of a modern factory in Pondicherry (near Chennai in Southern India) with its own design, printing, stitching and finishing departments offering high levels of quality control standards, combined with the proven economies of offshore production. This ensures a sustainable supply chain ability to stick to a strict code of ethics.

Fairness and ethics throughout the supply chain, from: seed to stitch to shop to sustainable communities. 9 out of 10 of the workforce are women. 6 out of 10 come from underprivileged backgrounds. The stitching, printing and packing workers are paid generous wages and our working conditions are amongst the best in the industry. They earn more than their industry counterparts and worker turnover rate is 4% compared to an average of 10-15% in the garment industry. This means a higher than average level of skill and experience.

We're really proud to give our customers a chance to use these instead of plastic carrier bags - and we're even more proud when we see them out and about!